Not English. Theirs. On the app they already have open — WhatsApp, Zalo, LINE, KakaoTalk, Messenger. At 6am, at midnight, on a public holiday. Your front desk stops closing.
Reception, booking, and reminders only — never diagnosis.
Every AI receptionist built so far assumes an American clinic: an English phone call, routed into an American medical record system. Step outside that one country and the assumption breaks. Patients don't call. They message. And they message on whichever app their country decided on years ago.
Assuming WhatsApp is enough is a market-entry mistake in half the world. Assuming English is enough is a mistake in nearly all of it. Omiva is built the other way around: the channel and the language are chosen by the market, not by us.
Same patient, same Saturday, same booking. Her name, her language, her channel, and even the direction the words run change with the market. Nothing here is translated on the fly — it's how she actually greets that country.
A scripted demo, not a live model — these are the phrasings Omiva ships with for each market, reviewed by native speakers before a market opens. The real Omiva reads your clinic's own hours, services, and calendar.
A patient writes at 11pm. She answers before they close the app — hours, address, parking, what to bring, what it costs, who's in on Saturday.
She reads your real calendar, offers the times that exist, and writes the appointment back. No screenshot of a schedule, no "the clinic will call you."
The night before, and again in the morning if you want. The empty chair is the most expensive thing in a clinic; she is the cheapest way to fill it.
The moment a message stops being admin and starts being medicine, she stops and tags a human — with the full thread, so nobody repeats themselves.
Her language, honorifics, date order, currency, working week, and text direction come from the market — not from a settings page you have to fill in.
Patient data is stored in the country it came from, on the rules that country wrote. Compliance is a market configuration, the same as her language.
A front desk can only be in one conversation at a time, and only while the lights are on. Most of the patients a clinic loses are lost in the hours nobody is counting.
She takes the messages while your team takes care of the person standing in front of them. Nobody has to choose which one to ignore.
Evenings, dawn, Sundays, holidays. This is when patients actually have time to sort out their health — and when every rival clinic is also silent.
The reminder on Friday night. The follow-up nobody had time to send. The cancelled slot offered to the next patient before it goes cold.
She doesn't replace your team. She stops your team from being interrupted.
Reception, booking, and reminders on the market's messaging app. Live in Vietnam under her local name. Opening next in Brazil.
The same receptionist, on the line — for the markets and the generations that still ring. Same brain, one more channel.
Post-visit follow-up, recalls that arrive on time, and a weekly note telling you exactly which patients she saved you.
Roadmap, not inventory. Only the first column is something a clinic can use today.
A receptionist who oversteps isn't impressive — she's a liability. Omiva's limits aren't a disclaimer at the bottom of the page. They're the product.
Someone will answer them by morning, or someone else's clinic will. Markets open where clinics ask first — every request moves a country up the list.
Try the demo above and we'll fill this in for you.